Owners of Blu-ray Disc players that were marketed by Samsung Electronics last year are reporting playback problems with titles from two major studios, after installing a firmware update from the company earlier this month.
Reports from owners of Samsungâ€™s BD-Px600 players first surfaced on CNET and AVSForum boards (via Engadget). According to the posts, the update caused Blu-ray discs from Warner Bros. and Universal Studios to freeze during playback.
Samsung confirmed the reports to M&E Daily today, and issued the following statement:
â€śSamsung is committed to delivering the best possible home entertainment experiences to its customers. We have been informed that some customers are experiencing issues viewing select Blu-ray titles following the installation of firmware v2.09 for the 2009 BD-Px600 Blu-ray players.Â We apologize for the inconvenience, and we are currently finalizing a new firmware upgrade to resolve this issue. We expect this new firmware to be released by early September.â€ť
Following the consumer posts, the company removed the update in question from its support website. Some users say they restored their playersâ€™ functionality by re-installing the previous firmware; others, however, say they continue to experience problems.
The total number of players affected â€” as well as the specific number of Blu-ray titles rendered unplayable â€” remains unclear.
Blu-ray hardware brands often release firmware updates to maintain the integrity of disc copy protection â€” or as Samsungâ€™s website puts it, to â€śimprove a specific BD titleâ€™s playback capability.â€ťÂ The companyâ€™s forthcoming update will be the fifth such firmware release for its BD-P3600 player within a year.